Complaint / review text:
I have been a customer of their student loan servicing for over 13 years. Their online payment system started getting glitchy where I had to start using phone service to make payments. However, one payment wasn't recorded and they reported me to the credit bureau and refused to work with me on reversing the negative report. They have no business advertising how they help or serve consumers when a simple request for a one time reversal I have never asked for before could not even be considered. Very unfair!!! I have a clean credit history and this is the only blemish due to their own glitchy online payment systems. Still hoping to work with someone else but the first supervisor I spoke to was very biased and narrow-minded, and made me feel like I was just a number among their many customers.