Complaint / review text:
I live in a rural community in Northern California. I chose Amerisave based on excellent reviews. The individuals I worked with were great at first. The problem came when trying to get an appraisal scheduled.in this small community it can be difficult to get an appraiser to take a request from a provider they are not familiar with. Unfortunately the folks I worked with were not able to get an appraiser to accept the job. I had to change to a different mortgage broker. The problem has been in the follow-up. I paid Amerisave to contract out the appraisal, and they never returned the funds.
I have tried to contact them several times and have had no success. I did get my original contact to reply and he said I should get my money back, but it has been two months and I still have not heard back from them or gotten a refund. My thought is that if you live in a larger community they may be a good option and as long as things go smoothly they are probably a good option, but working through issues in rural communities and getting follow through afterwards has not worked out very well.