Complaint / review text:
I filed a claim for my iPhone 6 plus. (My one year old son dropped my new phone in the toilet.) Two days later they send me the wrong phone. (This truly baffles me as only one phone on our family plan is insured, and that is my iPhone 6 plus.) When I call to correct the situation, the rep is somewhat confrontational with me. (Shouldn't I be the one that is pissed off?) I paid $8 to purchase a secure package so I can Fed-Ex back their phone they wrongly sent me. Called today to see if they received their phone back, was told they hadn't. (What a surprise!!!)
Once they receive their phone back, I can continue with my new claim for my iPhone 6 plus. Am frustrated at the way I'm being treated by Assurant. After all, am I not paying for this service, why the are they taking $10 a month from us... Will definitely delete this insurance asap. This experience has been so horrid that I'm even contemplating switching to a different phone, one that doesn't do business with Assurant.