Complaint / review text:
In December 2014 went to apply for healthcare through UnitedHealthCare. I did not qualify for subsidy or tax credit cause my and husband's income was over the limits. New plan started January 1,2015. Received my cards after premium was paid $250.25. Had a doctor's visit in late March and was given RX for a rash on face. Received a bill from doctor about 2 wks later stating the insurance refused to pay. (So meanwhile May's premium paid.) So I called them up April 13. The person I spoke with told me that someone called and cancelled my policy February 12 2015. Needless to say I paid for the whole claim out of pocket and paid premiums up to end of May 2015. Never a phone call or written letter in saying why am I continuing pay on the policy I don't have instead just taking my money.
So I called and requested refund for partial month of Feb. And the following months March, April & May. No they say I'm not entitled to it but, we will put in review for the month of May $250.25. I should get refund in about 3 wks. It will go for review and check will send out. I have received nothing!!! I have called multiple times and same thing is said - under review. Just called again today August 10,2015 same thing - "We will call you and give updates to email". Same as I heard first day I called April 13,2015. Just isn't right United Health Care is not entitled to my money but yet kept taking it.