Complaint / review text:
This is the worst refi experience we have ever had. My husband and I have bought, sold and processed refi's many times in the past 25 years and have never dealt with anything like this. It started out good, good rate, knowledgeable employee on the phone and totally went downhill. 6.5 months later and still no closing date. I have filled out the online survey 4 times with a rating of unacceptable and have asked for a manager to call me each time - crickets, nothing... Would never recommend this company. I would walk away except I paid 500 for the appraisal and don't want to lose that money.