Complaint / review text:
After 3 consecutive days trying to get resolution of a bill, I have given up. I could not get customer service rep to LISTEN to my question, let alone provide any help. Management needs to listen to the phone calls for QUALITY purposes. The billing entity also indicated they had submitted required documents twice and would do so for the third time... They are frustrated also. It indicated this is not a new issue with UHC. I will definitely shop for new insurance for both my wife.