Complaint / review text:
Bank of America sold my loan to Carrington Mortgage company with no notice or explanation. I was concerned at that point, so I called Carrington. They gave me a pleasant surprise when they informed me that my mortgage had gone down from $988.41 to $941.72. I should have known it was too good to be true. This month sent a letter to the incorrect address. They sent a statement to my mother's house indicating that my mortgage for July and August was 2,039.44. When I called today, the customer service department stated that it had now changed to $1,197.20. When I asked questions about the changes, I was transferred to another department and explained that the statement had been sent to the wrong address.
The slick talking man told me that they had charged me 632.36 189.90 to make a cushion of 822.26. I was dumb when I asked him to repeat the numbers he had rattled off while using the phrase, "We require you to have a "cushion" in case your escrow/taxes, or homeowners goes up." When I asked why they could not charge me when that time comes, he said "Ma'am, we are not a bank. When you think of Bank of America, you think bank and you think money, they have money to cover. We are not a bank, we are a mortgage company." I said, "Alright. Well, where is the 189.90 coming from? You are saying I am insufficient, in November 2015. How can I be insufficient into the future? It made no sense to me." He got condescending again and said, "Ma'am we sent you this documentation. Just read your papers." I reminded him it was sent to the wrong address and I wanted my own copy. He said they would do that.
This sounds really fishy to me. They don't seem to care how drastically this affects a family! The gentleman I talked to said, "It really only adds 78/month to your payment." I should have said, Oh is that all? I don't spend $78 a month on anything! Not ok. This hasn't happened to any of my neighbors who all continue to pay around 950-988! Watch out Carrington, if my money is not refunded as you say at the end of the escrow year in June 2016, I will be coming after you with everything I have. I may take the advice of one of the reviews and contact the DA for Carrington's county. Plug in Carrington and be aware that we are angry and on to your potential scam. Treat us right or there will be consequences.