Complaint / review text:
Carrington bought my BAC mortgage in May. They paid $6700 to my insurance company. It took a couple weeks before the insurance company let me know what happened. We returned $5,400 but in the meantime, they reassessed escrow and upped the escrow. I can't get them to reassess it again. (They say it is scheduled for Aug 24 so they couldn't do it sooner.) I ask for a manager and they are always in a meeting. I asked for a payoff and escrow isn't figured in it. My advice to people who got their loans bought by Carrington is refinance as soon as you can. It's the best way to protect yourself from their practices.