Complaint / review text:
I recently made a partial payment on my monthly billing and the check had not been processed yet so I called them today and they told me my check was being returned because they don't accept partial payments under COBRA/Aetna and I told them it is not stated anywhere on the billing statement payment that it must be paid in full. I never heard of such nonsense that partial payments not accepted by COBRA/Aetna. I don't just have $1200 laying around.
For me paying within the grace period given to pay enough to cover by the grace period (30 Days) so was paying biweekly and that seemed reasonable. I am not working due to filing for disability and currently getting LTD payment thru Prudential. Just wanted to let you know to forward my complaint to the powers that make these decisions forcing me to pay the premium all at once. It makes no sense to me. I need the insurance now and will pay as required until someone has a conscience to revisit the payment process with COBRA/Aetna. Overall AETNA is good, it's just the COBRA billing process that isn't working too good for people like me.