Complaint / review text:
Bank of America sold our loan to Carrington Mortgage.in June we got a letter stating that our Escrow was short 600.00. When we inquired why they couldn't give us an answer and said we could request an Escrow analysis which we did. We made the payment that we had been making to BOA for 6 years while we were waiting for them to do our Escrow analysis. Then we get a statement that we owed over 2000.00 dollars and a 50.00 late fee. The payment we had made was sitting in a suspense account. They said we did not pay enough. We needed 75.00 more dollars and they would take the late fee off so we paid fee and they posted the payment. Now my credit score has gone down 56 points because they reported I was late and that I have a past due of 1300.00 which neither is true. We have written letters and talked to several customer service people to try and get this resolved to no avail.