Complaint / review text:
I injured myself on 8/8/15... Emergency room on 8/9. Doctor visit and filed claim on 8/13. Doctor's office didn't file paperwork, so I did on day of decision, 8/26, which put me into suspension - pending receipt of medical records. I confirmed the receipt of said records with Aetna. It is now 9/11, and I'm getting the same response that I received on 9/1. Keep in mind, my claim is due to be closed on the 15th for failure to produce documents that they have admitted receiving. This is absolutely unreal.