Complaint / review text:
I've had OptumRX for a few months, and went to refill my monthly prescription at Walgreens like I always do.instead of my medication being ZERO dollars it went up to $30 (which I later learned was the cost without insurance). The pharmacist said OptumRX required that I now get my prescription through the mail, which I NEVER signed up for. I called OptumRX and they said I needed to get a NEW prescription through my doctor, even though I still have plenty of refills. I use birth control and, as many people know, birth control medication is TIME SENSITIVE. I ended up paying the out-of-pocket cost out of desperation and fear I would not get my prescription in time. I'm calling and complaining about OptumRX to my insurance company, no doubt. No one should have to be forced to do anything when it comes to their health. OptumRX absolutely needs to be clearer on their policies before dishing out their services.