Complaint / review text:
Got a vehicle from Ohio finance through Prestige Financial Services. The salesperson was really nice, so she said "we specialize in helping people with bankruptcy." So I said "how is that, " she said "we will get you in a vehicle no matter if your bankruptcy is still pending." - which my bankruptcy had ended. She found a car for me and she said once I get the car, only keep it for 2 years then bring it back for a better and newer model. I thought that was good - get my credit back up and a nice car to drive. That was a year ago 2014. I found out after a year that I was only paying the interest on the car, which that was never said to me or put in my contract. So I put down $1500 on a 2009 Honda Accord. My monthly payment is $415.00. The cost of the car is $16,998.
As of today 09/22/2015 I am still owing $15,981. Prestige has only been putting what they want toward the principal and the interest out of the $415.00 monthly payments. So I called them and ask why my payments are not showing on my credit report or why hasn't my balance went down since I have been making payments. They couldn't answer me at first. It took them weeks before I could get an answer, then I contacted Better Business Bureau, wrote a letter to them, then Prestige contacted me after they received the letter, then they said "your payments has been applied to your account, but you're only paying interest on the car." My credit still says I owe $15,981 after a year. I ask them to pick up the vehicle and they said they don't do that. I ask for a lower interest rate, they said they don't do that. I asked for refinance, they said they don't do that. I asked to make payments every two weeks, they said they don't do that.
Everything I ask for they said NO, so I stop paying them because I wanted them to pick up the car, but they said they was not picking up the car and that was not an option, "just pay us the money or get someone to take over your payments." First the payment is too high and they didn't want to assist me at all - everything was NO. I have gotten calls, text and emails every day since I told them to pick up their vehicle. Please if anyone is looking for a car please keep away from Prestige Financial Services because they are not here to help you, they only want your money. Unhappy customer.