Complaint / review text:
US Bank's mobile deposit app doesn't have a human verify deposits. And because of this, very costly mistakes are made. After 3 years of banking here, I ran into this issue for first time over a week ago. After ten days dealing with some of the worst customer service I've ever experienced, I've decided to close my account. I am going to have to pay $300 in fees because of a mistake their system made - completely unfair. Spoke to other banks and they say this is illegal. I'm just one person though and I can't fight one of the biggest banks in the US even though I know this is wrong. Not sure what has been worse: (1) Being charged $300 in fees, (2) Dealing with extremely rude managers, or (3) Not having access to ANY of my funds for ten days and having to borrow my eight year old daughters $130 in savings to buy groceries and gas. The reason my check was declined was "Endorsement Does Not Match Payee" - ridiculous.