Complaint / review text:
I placed a claim for a damaged device (phone). I was approved for a replacement device and paid my deductible. The phone was supposed to be delivered the next day. I waited a week and no delivery. I filed a lost package claim through ups. A week later, they determined that my package was in fact lost. Ups told me they sent over the results to the shipper (Assurant) and issued a claim. I called Assurant solution and informed them everything they had told me. Assurant stated they hadn't received any update from ups about the investigation. Assurant then filed for further investigation. During this entire process I never received any feedback from Assurant. I had to call them at least twice a day sometimes for about 2 weeks and all they kept saying was that they never received an update from ups and couldn't do anything else. They refused to contact ups after I advised them to call them to find out the status of the missing package claim.
They delayed the process when everything could have been resolved in a matter of a couple of days. After days of calling Assurant and ups back and forth, I got Assurant's fax information and got ups to resend the results to Assurant. Their customer service agents lack listening skills and are not helpful at all. Worst service I've ever experienced. Do NOT recommend this company to anyone!!!