Complaint / review text:
In 2014 I went to order my MS medication. I was told I had a balance and they would not deliver. Being that I am disabled, I currently had no income. After filling a complaint why the BBB, calling my insurance company and also many many calls to OptumRx, they settled the case out and wiped out the balance. I have been ordering my meds, monthly, since 6/2014. On 10/13/15, I called for my next delivery. I was told my account had a lock on it due to a balance. A balance that was taken care of over a year ago. Now they are refusing to send me my medication, again. They are rude, ignorant and not about helping their customers at all. How can you refuse someone their medication. Especially when I have no co payment.