Complaint / review text:
I am closing on my loan and my mortgage company requested a payoff from them and basically they refuse to fax the payoff. I called multiple times and they promised to expedite the request but their version of expedite is waiting 4 business days to get you the payoff.in the mean time my lock on my interest rate is running out and the closing that was setup cannot take place without them faxing the payoff. Not to mention there customer service is based on just getting you off the phone. If you ask for a manager they send you to a voicemail and that's it. Needless to say I am never ever using them for a mortgage company again or for any other service.