Complaint / review text:
My sister, who is physically and mentally handicapped, was discharged from Chapter 13 last November. Chase told her not to pay her mortgage while they reviewed her request for a loan modification. Most of us would see this BIG RED FLAG, but she did not. Trusting the bank, she did not pay, as they had told her and she waited. They denied her modification only LAST month and told her that the modification was denied based on her delinquent payments. They have now said that she can a.) Sell her home or b.) They will take her home.