Complaint / review text:
We too had our loan sold to Carrington from Bank of America. We had no trouble with BoA at all, made all of our payments on time. We generally make a payment on or around the last of the month so it is there before the 1st. We had already made our payment to BoA for the month that Carrington took over the loan. We had not received a letter from Carrington on how or who to make a payment to, so we just made our payment as normal to BoA. Then we get literature in the mail stating how we can make payments and the website etc.
Carrington has had our loan since March of 2015. We get a certified letter from them which reads "Intent to foreclose" because they say we are a payment behind. They have sent us nothing through the mail stating that their records show that we are behind a payment. They also said on the phone that our payment went up due to insurance premiums. My husband has called them and has spoke to three different people - all of whom have three different responses to his questions. One guy even said he didn't see where we were late and didn't understand why we received an intent to foreclose letter. How do they get other banks to sell them anything, and how can they foreclose on something that isn't late?