Complaint / review text:
I sent in my monthly payment as I always do. This time the next bill was over $100 more. I called to ask why I was charged an extra amount this month and they replied because I had not made the correct payment the previous month. They credited me $170 or the $240 I wrote my check out for. Then asked me to provide a copy of the bank record. When I did they state that was not sufficient and that I needed a copy of the check to prove it. Please keep in mind ACS does ACH cashing. This is electronic. How would anyone have a copy of an electronic cashing? We at this point I either lose the $100 dollars or attempt to cancel the check. I have had so many issues that I am canceling and reissuing the check.
Hands down the worse company I have ever had to deal with. This is not my first time and usually puts my wife into tears when she knows she has to deal with them as it never goes easy or logically. If you can, stay away from this company. They are not stupid. There is no way a company is stupid only in the ways that financially benefit them. They will do what they can for every extra fee because it is so hard to fight them even if they are wrong.