Complaint / review text:
I called AccountNow customer service ahead of time to ask if I used their services, would my check go through 2 days early like they advertise. When I spoke with them this time I was told yes that it would go through right when they received notification from my employer. I knew there were going to be fees and I told them I have a checking account and it cost me nothing but I needed to get paid 2 days early because it was very important and if they could not do it I would go through someone who can, I was ASSURED that I had nothing to worry about and it would go through on Wednesday 10/28/15.
When I called on 10/28/15, I was told that it would be deposited at 4:00 PM CST and I informed them of the importance that it go through at the time I was promised. I called right when I got out of work and it told me the deposit was pending but had not posted yet, by this time I could not get a representative on the line as they closed and I was never given the hours of operation. I called 10/29/15 starting at 7:43 AM PST. I spoke to yet another rude individual who kept telling me "Look, I told you that it is pending for tomorrow and you will get it deposited then and no one else can help you". I asked to speak to a supervisor and he refused at first and the finally transferred me to someone claiming to be a supervisor who was very robotic and sounded like she only had a vocabulary to tell customer no and she cannot help them with "my issues".
I asked to speak with her manager and she put me on a 5 minute hold and transferred me to yet another person claiming to be a manager. He kept stumbling over his words telling me that the bank has not sent over the funds yet and that when they did it would be today and it would be deposited today. I told him that I was informed and the whole reason I opted into paying their fees was I needed this on Wednesday and when I called the representative told me once the notification comes in that it would be deposited. He advised that was correct but mine will go through Friday, I told him if that was the case I could have just used my bank account and that means I was lied to and manipulated into using them so they can obtain fees, he did not deny this.
I asked to speak to an onshore agent and he informed me that they have an office in California and they do not take calls from anyone. I asked again to please speak to an onshore agent and he refused and said he can just transfer me over to another manager and put me on hold for over an hour. I called back after now being on the phone for 2 hours and got another rude rep and asked to speak to a supervisor, he transferred me back into the queue and I got another rep again. I asked to speak to a supervisor and he said he had to pull up my account. He did not ask me my name or any info. He asked if can put me on hold and I said no, he put me on hold anyway.