Complaint / review text:
I've had a AccountNow card since 2012. Never had a problem till my card expired and they sent me a new one. I activated it through my smart phone. Went and loaded 150.00 on it. Went to pay a storage bill and it wouldn't work so I called and the person told me my card needed to be activated so I did it and it worked fine. Well I had my check direct deposit on it and went to change my PIN and it said, "The CVV number is invalid."
I got locked out of my PIN and after calling 5 times this one woman said I can use for a cash advance or use it as credit. I used it twice as credit, took a cash advance, went to get my daughter dinner, and the card said, "Won't process, " so I call again. Well the lock was off so she sends me to the automated PIN. Same thing, the CVV number invalid, so I call again. She tells me to use a computer. I go to the computer and I can't even log in so I call again. Now I'm told it will take 24 hours then I'll be able to use my card. So I wait two days, try again, and again the CVV is invalid. Now I'm pissed. I have 342.00 on my card so I call again.
The woman says, "We are sending you another card. It will take 7 to 10 business days to get here." In the meantime I can use mine with my PIN number. I told them, "I don't have a PIN number and now can't use it as credit or get a cash advance. I'm a single, full-time dad. My daughter has asthma." I tell the supervisor, "What am I supposed to do if she has a attack and I don't have her medicine?" All I got in broken English is, "I'm sorry Sir you're going to have to wait for your new card.in the meantime you can use the one you have with the PIN." I asked, "Are you hard of hearing? I don't have a PIN number." She says, "You should have put in a PIN when you activated it." if so I have one PIN, only it's not working. I say, "It's attorney time."