Complaint / review text:
I would like to alert people about EPPICARD. I have replaced my card 4 times in 90 days because it was unreadable. I have paid a total of $50 in replacement fees. I called customer service and the representative simply did not care. I asked to speak to a supervisor by the name of Megan who refused to help as well. She would not give her last name or employee id. Megan told me to complain to the state and hung up in my face. I need my child support for my kid not to replace these faulty cards and argue with rude reps that do not care at all. I'm in the process of having my benefits changed as soon as possible.