Complaint / review text:
My experience with Eppicard is related by Job and Family Service (I receive Food Stamp benefits), whom has a contract with the company that suppose to make and issue the Food Stamp cards to "card holders". At this point, I have been attempting to get a replacement card since June of this year. Over and over I have requested card after card when the time had expired the allotted time it should have taken for the card to arrive to me.
For four months I've been given the run around about this card, not to mention this is not the first time this has happen. For this to be a major company it appear someone should take a look into the poor quality of service this company provide to their consumers. During the time I've attempted to get a replacement card (haven't received yet) I've been treated as if I had done something wrong, and if it was my fault I haven't received the card. Some of the reps and supervisors act as if I'm bugging them (because I constantly investigate why I haven't receive my card), or inconvenience them.
At this point I can't get any answers to why it is taking me this long to get my card, or for that matter when will I get a card. Everyone in Eppicard tells me that the system that they use is the only means of me getting my card, that it is not working. When I called and ask someone how could I file a grievance or complaint there seem to be no dept. I can do it with. I'm with hopes that by contacting this consumer affairs they will help.