Complaint / review text:
There has not been a single script that I have sent in during the past 3 years that has been correctly processed. The customer service reps range from belligerent to helpless. Despite constantly updating the same information and pleading with them to contact me in a timely manner about delays they continue to screw up every last script. The worst situation was last year when they denied coverage for a med that my daughter had been on for years. We were forced to try at least 3 different meds - one of which sent her into a depression - before they finally agreed to restore coverage for the original, effective medication. This is unconscionable. They are not medical professionals and yet exert control over my family's medical care. Are there NO alternatives???