Complaint / review text:
I have been with OptumRx for a year now because my insurance UnitedHealthcare, through my employer, makes me use them for my prescriptions. Every month I pay for overnight UPS because my prescriptions are very expensive and I don't want them in my mailbox. Every month I have to call daily to make sure the scripts are correct, every month they tell me that they are sending them overnight. They take the money out of my acct and then send my meds ground which takes 6-7 days. This has put me in the hospital too and very ill many more. I have only gotten reimbursed once. They are awful. They won't let you speak to a supervisor.
This just happen Sat then again to me today. I paid for overnight and was told that it was sent out the 31, then today and it would be to me by Friday. Nobody takes responsibility. Now I have to go back to my dr and pay to see him to get a 5 day script to get me through. I will have to fight with pharmacist to explain the situation. At this point I wish the cancer would just take me. Nobody should have to go through this to get meds in a timely manner. These mail order pharmacy are a joke and OptumRx is the biggest joke of all. No one know what they're doing. If you want you meds on time go elsewhere.