Complaint / review text:
First off, the T-Mobile rep that I dealt with said to get the insurance so that I didn't have to pay $200 for a cracked screen. So I bought the insurance at $8 a month. Then I cracked the back glass on my Note 5 2 weeks later. Why glass Samsung, why? Then I checked the Assurant website about a replacement. $175 deductible! The whole reason I bought the insurance was to save $200 if the glass cracked and instead I'm paying $175 plus $8 for the first month's insurance.
I'm cancelling the insurance as soon as this transaction is completed. Why not make me pay a few more dollars a month and lower the deductible so that I don't feel like I'm getting ripped off? I checked Samsung's repair center and this is the best part: a replacement for the back is $175. My claim is still under review, so hopefully they'll come through on this.