Complaint / review text:
Be very cautious if you are going to use Green Dot online bill pay service. I signed up to pay my student loan to Navient and Green Dot sent the check to the wrong address. Green Dot is not helping or returning my money and said I need to take it up with Navient because there is nothing they can do for me. Of course Navient says, "we didn't get the money, you have to pay it again." The money just 'vanished' and no one will take responsibility so I am out of money unless I want to attempt to sue them.