Complaint / review text:
I hate Green Dot! I've been with them for years. As of late, they have been employing a large amount of foreigners who can barely speak english! I hate the customer service and overall experience that I have had with them. I find it very disheartening because they have always been excellent in the past. The representatives barely speak english and cannot fully comprehend the issues. They answer questions that you did not ask and refuse to transfer customers to supervisors without continued hassle. They weren't always like this. I think they need to stop outsourcing and keep the representatives in the United States. I have 3 cards with them and I will be cancelling my cards today.