Complaint / review text:
I received my Chase credit card bill last month and it had a late fee charge of $39.00. I called Chase and told them I did not get a bill for that period and asked if I could get the late fee removed. After going through 3 levels of customer service (up to the supervisor), Chase said, "No way!" I decided to pay the credit card balance in full. A month later, Chase sent me a bill for a couple of dollars, probably for interest, and I paid it. Thank God I had enough money, unlike others, to pay them off completely. I felt that Chase intentionally did not send a bill for that period so they could get $39.00 and increase the interest charge. Note: this has happened once before with another bank (BOA) and they removed the late charge based on my credit history.