Complaint / review text:
I have several complaints against Scottrade. My buy and sell orders have taken a long time to execute, even though the limit price was hit several times. I have set limit sales that have sold tiered at different prices from what I set. I used the ScottradeELITE program and I hit a limit sale on AIG. The sale went market, costing a lot of money. Having happened once before, I would keep multiple transaction windows open. I did what the branch manager said to do, call him ASAP for him to correct. I called him immediately, he said he could do nothing stating his computer said their techs said I clicked "market." I have since discovered phantom transaction windows are open because of their program design. I bought a stock they listed at a 52-week high of $72. I bought the stock in the 80's and 90's. Scottrade says there is nothing wrong with their system.
I want to hear from others who hit limit with a sale that went at market. I want to hear from others who hit market for a sale that went limit. My branch manager told me, days before the SEC addressed flash trading, that Scottrade addresses trades in order of their determined priority. My trades could take up to 15 minutes upwards to transact. Scottrade is not addressing how the 52-week high of a stock I transacted through them was $30 plus less than the purchase price. Please post your answers here.