Complaint / review text:
After being told in July that they were going to process a deed in lieu of foreclosure and it would take approximately 6 weeks. I never received the paper work to sign.
I contacted the company and documented who I spoke with every time. I was put on a list where my account number could not even be answered by a customer service person. I was told that the deed in lieu had in deed been requested and they went out and put a lock on my home to secure their property. As of 9-9-09 I still had not received paperwork to complete the deed in lieu of foreclosure.
I spoke to a Mrs. Brown and she said she would expedite this matter since I had turned the property back over in June and it had been on hold for a long time. The very next day I received a call from A Kurt Soley telling me the deed in lieu had been declined. And that I would have to get a Real Estate Agent to sell it for me.
He said they would take any offer on a short sell and I would not be responsible for the remaining balance. I do not trust this company and would like to know if this was a legal transaction and if their word is true that I will not be responsible for the balance.
Yes I do want it in writing.