Complaint / review text:
I experienced poor financial aid counseling and as a result, I submitted an official withdrawal on September 30,2009. Prior to withdrawing, I asked my financial aid counselor and academic counselor if I would incur any financial penalties or academic penalties. I was assured by email that if I finished the current class I was in and submitted the official withdrawal form, I would not incur any penalties or financial cost. I was also told that I had a refund of excess student funds that I qualified for in the amount of $1,100.00. On 10/28/09, when I attempted to sign on to my online student account, I was denied access because of an outstanding bill owed to University of Phoenix in the amount of $3,494.00.
When I inquired as to why, I was told that they (University of Phoenix) had sent money back to my lender in the amount of $1,164.00 and $2,330.00. I then asked why they did this because my student account shows that they were paid for my last three classes in the amount of $1,560.00 x 3 $85.00 x 3. This amount totals the same amount that is reflected with the Department of Education and with Sallie Mae, my lender, and shows an excess of $1,100.00 due to be refunded to me. I have inquired about the supposed money that was sent back to my lender on several occasions and was told that no money was in fact returned.
I called the Sallie Mae Dept. Of Education on 10/28/09,10/30/09,10/31/09 and on 11/2/09, and was told that the funds were not there. I was then advised by the Department of Education and by Sallie Mae to hire an attorney to investigate what has happened to the money my lender sent to University of Phoenix. My lender is Sallie Mae. I think there has been fraud, misappropriation of funds and embezzlement committed by the University of Phoenix. I have emails and student account pages upon request from Ashley, an employee of the University of Phoenix and financial aid counselor. I will provide proof upon request.