Complaint / review text:
A couple of months ago, I received a bottle of Lunesta sleeping pills from Medco. When my husband opened the mailing bag, the bottle had opened and the pills were all over the inside of the bag. He told me I was not going to take them, that the bag might be contaminated with something. He called customer service and they assured him that it was perfectly safe to take the pills even though the were out of the bottle. He asked to talk to a supervisor who also told him that the post office mailing bags are just as sanitary as the inside of the pill bottle. There was also a hole torn in the bag which meant that someone could have tampered with the pills, but they kept insisting that the pills were perfectly safe to take.
When he told them that he refused to pay for the pills, they finally agreed to send a replacement RX and a pre-paid mailer tous to send the pills back. I got an email telling me that it would be delayed sending me the new pills, because they had to contact my doctor before they could send out another RX and the Rx actually had 2 more refills on it. Now you tell me why they had to contact my Doctor, and wait to hear back from her, just because they screwed up? I have never seen such a bunch of incompetant idiots like they have at Medco. I wonder if they would have taken the pills that could have been tampered with? That is not my only complaint with them, the list goes on and on... Tomorrow I am calling my insurance company and telling them that if they don't find another way besides using Medco, that we are dropping them and going to another company!!!