Complaint / review text:
In late September, 2009 or early October, 2009, I started receiving phone calls from Santander stating that I was late on my payment. I had made all of my payments to them every month since May of 2007. The payment that they say was missed was the November payment in 2008. Nearly one year later, I started receiving these calls. I tried at first to be civil with the representatives only to be told that I was not making my payments. Feeling threatened as they were marring my grandmother's credit and mine, I became hostile. The bank representatives never wanted to do anything to help out the situation and basically the burden of proof was on me.
I have been working with my bank to get the proof of payment I made from over a year ago now. Unfortunately, I have had three bank accounts that I have used to make payments to them and also a money order once or twice. It was virtually impossible to speak to a supervisor and the representatives usually hung up on me. This has been going on for almost 3 months now and was not the first time it has happened. I proved them wrong. I also was reported for the first 3 months of my loan as being late and the first 2 of these payments were made to them, right at the car dealership where I purchased my vehicle, on the day of purchase. I also have the problem of when I mail a payment to them, it may take several weeks and on occasion or 2, up to 2 months, for them to receive it.
This has obviously caused problems to me also with "late payments". I'm not sure who is running this outfit but I am sure that things were not being handled well or professionally and based on the other articles that I have read, I am not the only one having problems with them. I have lost my patience with this company and would do almost anything to have another bank buy out my loan.