Complaint / review text:
I have a home equity line of credit with Chase. I applied for a loan modification. I submitted my documents pertaining to the loan modification and made three trial payments.in the middle of my loan modification, Chase sent my loan to an outside collection agency called Oxford Management. The home equity line of credit was written off in the middle of the loan modification. I spoke to nine customer representatives. Then, another day, I was transferred to six representatives. Today, I was transferred to eight representatives. Please help me with this account.