Complaint / review text:
I had an American Express account for many years and at the end of 2004, I was late with a payment. American Express people called me; we discussed the situation and I fully paid the balance as agreed.in fact, I overpaid and American Express had to refund me almost $800 but they also proceeded to close my account with no reason. When I tried to use 139,427 points, they said my account was closed and I had lost them. I wrote 2 letters during the following months and their response was:
"In reviewing our records, we have found that your American Express card account (s) have been cancelled. As outlined in the terms and conditions, when all cards are cancelled from the American Express franchise, the Membership Rewards account is automatically cancelled and all points immediately forfeited".
I have heard that was how American Express has done with other people. The account was cancelled by them, not by me even when they said that after I covered my balance, everything will continue as usual with my account. Please let me know if there is something else I can do. I'll support a class action suit against American Express.