Complaint / review / scam report
Kaiser Permanente
My issue with Kaiser is not the amounts charged necessa...

Complaint / review text:
My issue with Kaiser is not the amounts charged necessarily, but how the amounts change from time to time. For example, just when I thought I had cleared a bill, the same old items would show up again with different amounts on the next bill. I have called the billing department 2-3 times over the year since our insurance changed to high deductible, but none of the times the explanation made any sense to me. For example, when I returned from an extended trip this fall, I had two monthly invoices that showed exactly the same items over the same period of time. But the later invoice would have $10 more than the previous one. It was not late fee or anything like that.

I called in an attempt to understand what the $10 was. All I got was, "that's right, that's what it should be." Needless to say, I paid the earlier amount which I understood and attached an explanation with my payment. I am sure I am charged interest now on this $10 by the collection agency. At my most recent visit to Kaiser (November 2009), I was told and paid my share of $75 to the receptionist. When I received the invoice statement later, another $10 was added to this visit with no clear explanation what this another $10 was for.

I have in front of me now, to go through again, several pieces of invoices for visits; invoices for prescriptions; letters to Kaiser; and letters to the collection agency from over the year since the insurance changed to high deductible. I cannot tell you how turned off I am by Kaiser's billing practice. We no longer visit Kaiser unless there is absolutely no other choice. We certainly don't follow any procedures just because the M. D. Has suggested it. No way! I learned that the hard way. $1,200 MRI at the end of last year. We love the MDs, but the billing methodology sucks and the billing department personnel can use more training in explaining the amounts.

Contact information:
Author: Contact with Author

Offender: Kaiser Permanente

Country: USA

Category: Business & Finance


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