Complaint / review text:
We had our taxes done yesterday at Jackson Hewitt, just as we have done for the past 7 years. We applied for a RAL, as we have always done. We were told that we would have our money most likely the next day and if for some off chance the RAL was not approved, it would be 5-7 days. So today, we got a phone call from Jackson Hewitt saying our RAL was denied. No reason other than our loan did not meet the bank underwriting criteria. Our situation hasn't changed much in the past 7 years and we have never had an issue getting our money within a day or two.
So I called the bank. The bank gave me the runaround telling me they don't have any information as to why we were denied (obviously, someone had information or we wouldn't have been denied). Then she told me that they expect our refund to be available on Feb. 5th. What happened to 5-7 days? Now, we're on 8-15 days. So now they are charging me $320 for something I could have done myself for free. I want my money back. I am very unhappy and I will not be using Jackson Hewitt again. They just lost a very loyal customer.