Complaint / review text:
My husband and I have been using TurboTax for many years. This year, like every year, we filed for federal and state taxes. TurboTax accepted them and we later got an email saying that they both were rejected. We thought, "Oh, well TurboTax will just walk us through it and whatever was incorrect will be fixed." That is not the case. They showed us a page that says, "Let’s look at your return." Basically it is 27 lines of tax speak. You can't file page 1 of Form 8608 without filing page 2 and 3. You need to only file page 3 of Form 1040 for State Taxes and not pages 1 and 2. Well, we weren't the ones that sent the papers to the federal and state governments.
How are we supposed to fix sending different forms? There is no way to choose what gets e-filed and what doesn't! Their customer service is non-existent and we are truly stuck with a bunch of forms that no one will accept. We now have to go through everything with a fine tooth comb and most likely pay another source to help us file our taxes. Taxes are a big deal. You don't get "do-overs" with the government. TurboTax should totally revamp their whole customer service relations program. We are using TaxAct from now on.