Complaint / review text:
I filed my tax return on January 15,2010 through my local Jackson Hewitt office as I have done for the past 10 years. I applied for a RAL loan which I have done for the past several years with Jackson Hewitt. I was promised that I could pick up my check on January 18 or 19. When I called to see if my check was ready, I was told that my loan had been denied and it would be 8 to 15 days before I would receive my refund. I have never been denied a RAL loan in the past and my credit score has improved since I was approved for my RAL loan last year.
I believe Jackson Hewitt has been grossly negligent because of their "business as usual" treatment of this year's RAL loan customers. There is no way that my loan for this year should have been denied, given my improved credit score, unless a material change in the RAL loan program had occurred. I believe that Jackson Hewitt had a duty to inform their customers if material changes had been made to the RAL loan qualification requirements. Anybody up for a class action lawsuit?
What really troubles me is the fact that my tax return is very simple and Jackson Hewitt told me that I still must pay the $272 tax return preparation fee. I have one form W-2 and earned income credit on my tax return. Even a moron like me could have electronically filed my return using TurboTax for less than $20. The date of receipt of my refund would have been identical to what Jackson Hewitt now is promising. The only reason I went to Jackson Hewitt was to get a one or two-day quick refund through their RAL loan program.
Jackson Hewitt must not have done any due diligence when they changed their RAL bank lender or is intentionally failing to disclose the material changes in the RAL loan program to earn excessive fees from a multitude of loyal customers. I hope the executive management of Jackson Hewitt monitors websites like this one because they are in for a repeat of fines and/or judgments that occurred in 2007. Damages: The excess of $272 in fees over the amount required to electronically file my return using TurboTax.