Complaint / review text:
I purchased Turbo Tax; everything was going great until I got to the e-filing step that is when everything went wrong. My federal return was accepted, but when I tried filing my state returns, a message popped up saying I needed to mail my state returns. It did not give me a reason for that. When I purchased Turbo Tax, I bought the Deluxe, because on the box it said state filing was included.
To my surprise, I can't e-file my state return, instead I have to mail them in and wait forever and a day to get my money I so badly need. I tried calling Turbo Tax, but I was on hold for over thirty minutes. I just do not have the time to wait on the line. So I tried doing the chat, but that did not work either. I am just so unhappy with Turbo Tax. I will never buy it again.