Complaint / review text:
I filed my taxes with Jackson Hewitt on 01/28/2010. I wanted a Refund Anticipation Loan. I was told there would be no problem and I would have the loan in 24 - 72 hours. Later that evening, a supervisor called verifying my information. I answered her questions. I have filed my taxes for over 20 years with no problem except for 2007 when I also used Jackson Hewitt. I called Jackson Hewitt on 02/01/2010 and was told via 1-888-299-1040 number that I did not qualify for the RAL. I'm okay with that but once they knew, I should have been called and offered other options, namely to take my taxes somewhere else.
I could have filed online with the IRS and not have had any fees or I could have filed using Turbo Tax and gotten a direct deposit for less than 50%. Now I may get my refund 2/12 or 2/19 according to Jackson Hewitt. I have filed a complaint with my Secretary of State and will be filing a complaint with the IRS. I am experiencing some economic hardships this year which I have not had in past years and really was counting on this refund to get me over the hump.