Complaint / review text:
Just like every other complaint, I went in on January 31,2009 to have my Tax Return done by Jackson-Hewitt. I expressed to the lady prior to coming in that I needed the refund quickly due to financial reasons. I have had Jackson Hewitt prepare my taxes for the last 6 years and have never had a problem getting my refund quickly. I set an appointment with the lady. When we completed my tax return, I stressed to her that I (as always) wanted the RAL return.
The next morning, I received a call stating that I had been declined by their bank, and that it would be 8-15 business days before I could expect it. Not sure why, since my credit is better than it has been in the past. Now I have spent $394.00 to have J-H prepare my taxes for nothing. My tax return was simple and I could have saved the $394.00 by doing them myself. I believe there will come a day when we see Jackson Hewitt get caught with their hand in the cookie jar. This is not the way any business wants to treat their customers (loyal customers). I will not be allowing them to make my hard earned money ever again. They will make a load of money this year on all of their customers. God have mercy on Jackson-Hewitt.