Complaint / review text:
I bought TurboTax again this year as I have for several years. I paid $59.95 for federal and state software. My problem came when filing electronically. TT wanted another $19.95 to file state and then another $29.95 to process the refund for direct deposit. A call to TT tax help confirmed. After a 20-minute wait—yes, those fees are required. Nothing TurboTax can do about it. IRS and the state of Virginia say they are not the reason for the fees. I plan to try one more time to get TT to waive the fees and if they do not, then I will never use it again. I may have to file a paper return this year to avoid the $50 fee. Delay in receiving the refund is the only real issue.