Complaint / review text:
I downloaded Turbo Tax to do my taxes online, entered all the information from W-2, my taxes are very basic. They told me I should get back $2,504 from federal and $390 from state. I filed on 2/2/10 and still have not seen my federal returns. The state sent me $46.00 and said the refund I claimed was more than what I should be getting back. I tried to get a hold of Turbo Tax, but the man, Brett, I spoke with knew nothing about taxes. Well, I got scared. I figured something was wrong, so I went to an accountant to have my taxes reviewed. She said Turbo Tax estimated my federal too high, and state too low. She said that could be what’s holding up the federal; the state, she said, if I did not get a notice from the state that there was a mistake somewhere. I tried several times to get a hold of Turbo Tax, but it is a waste. I have to pay someone to amend my return. Do not use Turbo Tax! I paid them to mess me up! It cost me $29.00 to have my taxes checked and I am going to have to pay to have them amended. It cost me $59.95 just for Turbo Tax to do my taxes. I am still waiting for my money!