Complaint / review text:
Employees at United Health Care admitted on 2 separate occasions that they processed a claim for physical therapy incorrectly. The physician’s office has contacted them countless times to ask that it be corrected and that they pay the amounts due. It has been over 120 days and United Health Care has promised that they would pay within in 5 days on 2 separate occasions but they have never paid what they say they owe. The physician’s office continues to send us notices. Help, what do I do? United Health Care is holding the money! They are accumulating months of interest on it while I am being charged for it. This is wrong! How can we make them pay?