Complaint / review text:
There was payment in the amount of $2,000 from the account of and written on our Capitol Federal Savings account that was sent via check in late October 2009, intended to be our payments for the entire year (until October 2010). On November 3,2009, that check was presented for electronic payment from my account and was immediately transferred into a Sallie Mae bank account.
To date, that $2,000 transfer has not been credited to my account with Sallie Mae. Although I have contacted Sallie Mae via 26 faxes and over 20 phone calls, Sallie Mae has not been successful in crediting my account with the missing $2,000 that was electronically taken from my account nearly five months ago. I am getting frustrated and tired.
Now, Sallie Mae is calling my husband bi-weekly at work and at home demanding payment for our "past due" account and have marked our account in forbearance. There is no motivation on their part in find this missing $2,000 or they would have found it by now. I have provided a certified letter from my bank showing the date, amount and the electronic transfer information that should have been needed to trace down this money.
What recourse do I have?