Complaint / review text:
I made many phone calls over the course of six weeks to UHC and their Cobra Insurance division attempting to correct their mistake of inadvertently terminating my health insurance coverage for no reason. On 4/22/10, I supplied to the Cobra division via fax their written confirmation of coverage. I had oral surgery scheduled for 4/30/10, of which I informed them and requested that they provide confirmation of coverage to my oral surgeon's office. On no less than three occasions, I was told that I was covered by my health/dental insurance plan and the oral surgeon's office would be receiving that confirmation by a certain date and time.
On each occasion, that proved false. On 4/29/10, after my total exasperation in trying to resolve the situation and have UHC and their cobra division successfully input the correct data regarding my coverage, I was told I would be informed by phone at 5 A.M. On 4/30/10 that my coverage was confirmed by UHC. The phone call came, saying it had not yet happened. They finally did it at 7:30 A.M. On the morning of my surgery.