Complaint / review text:
I have been prescribed a narcotic pain medication for chronic back pain. CVS did not have enough pills to fill my prescription. They gave me a partial prescription and Caremark refused to pay for the remainder of the prescription. They told me they only pay for one Oxycodone refill per month even if the refill amount is less than prescribed. I have three problems with this: (1) CVS/Caremark should make it absolutely clear to the customer that if a partial refill is given due to a shortage of pills, no more of that prescription will be paid by Caremark until the following month. Oxycodone is a very expensive medicine. (2) Doctors prescribe the dosage that they want their patient to take per month. CVS/Caremark is denying coverage for the medication as prescribed by the physician. (3) Missing a dose of Oxycodone is dangerous. It can lead to withdrawal or even death. CVS/Caremark is putting their customers’ lives in danger by not paying for complete refills.